Service Centers — SLA Dashboard
10 service centers · 5 regions · Saudi Arabia · requests submitted 1 Jan – 31 Oct 2026
Target: 85% SLA compliance
Performance legend
Green = at or above the 85% target
Red = below target
↑/↓ KPI arrows compare the latest selected month with the previous month
Monthly SLA compliance vs. 85% target · Number of Calls by submission month shown below
Month-end open backlog Number of Calls still open shown below
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Closed calls by service center · Saudi Arabia (darker marker = more Closed calls · click a center to drill through)
Fewer closed callsMore closed callsPoints indicate cities, not building addresses. Al-Qassim is an approximate regional point; Al-Ahsa is at governorate level. Source: Natural Earth boundary; locations © OpenStreetMap contributors via Nominatim.
Central: Riyadh + Qassim
Western: Jeddah + Makkah
Eastern: Dammam + Al-Ahsa
Northern: Tabuk + Hail
Southern: Abha + Jazan
SLA compliance by region (click to drill through · always shows all regions)
SLA compliance by channel (always shows all channels)
SLA compliance by service center (click a bar to drill through)
All requests
Monthly SLA compliance for this selection
Compliance by service category
Compliance by channel (always shows all channels)
Compliance by priority
Compliance by service type
Request-level detail
| Request | Submitted | Closed | Region | Center | Category | Type | Channel | Priority | Status | SLA (h) | Resolution (h) | SLA met | Score |
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